FAQ
Have questions or ready to order? Reach out at support@newflora.com.
How do I place an order?
How do I place an order?
Place orders via email at support@newflora.com.
What's your wholesale pricing?
What's your wholesale pricing?
Please reach out to us at support@newflora.com to receive our wholesale pricing.
Do you offer payment plans?
Do you offer payment plans?
We do! Just select "installments" at checkout to split your purchase into three, six, or twelve monthly payments.
Is there a minimum order quantity?
Is there a minimum order quantity?
To qualify for our first-tier wholesale discount, a minimum purchase of 5 units is required for each product ordered.
Can I return my order if I can't sell all the products?
Can I return my order if I can't sell all the products?
Yes, you can! We offer a 2-year money-back guarantee with a 100% refund on all unsold products that remain in their original packaging and are still sealed in their original plastic wrapping.
What if I don’t have enough storage space?
What if I don’t have enough storage space?
If you're concerned about storage space but want to benefit from lower prices on larger orders, you can prepay the full amount and we'll ship your preferred quantities whenever you need to restock.
Can I use my own shipping account?
Can I use my own shipping account?
Yes, if you have an account with FedEx, UPS, or DHL, we can bill the shipping charges directly to your account for your convenience.
Do you ship internationally?
Do you ship internationally?
Yes, we do ship internationally!
Do your dilators or wands require a prescription?
Do your dilators or wands require a prescription?
They do not!